At the time you order. You'll get a confirmation email and text with your order details.

You will select a pickup date of November 24 or 25 at the time of your order. Our hours of operation are 8:00 AM - 5:00 PM.
2236 NE 82nd Ave, Portland OR

CANCELLATIONS & REFUNDS

Cancellation requests must be submitted in writing at least 72 hours before your scheduled pickup time to be eligible for a refund.

Cancellations received less than 72 hours before pickup are nonrefundable due to ingredient purchasing, preparation, and production commitments.

Once preparation or production has begun, orders are considered final and are not eligible for cancellation or a refund, subject to applicable law.

All cancellation requests must be emailed to: [email protected]

Please allow time for a response. Sending a cancellation request does not automatically confirm that your order has been cancelled.

ORDER CHANGES

We understand that plans can change. However, all requests to modify an order, including quantities or other selections, must be submitted in writing to: [email protected]

Order changes are subject to availability and approval. Requests received close to the pickup date may not be accommodated due to our holiday production schedule.

Thanksgiving platter pickup dates are:

- Tuesday, November 24, 2026

- Wednesday, November 25, 2026

Customers are responsible for collecting their orders on the selected pickup date and within the designated pickup window.

If you anticipate being late or are unable to pick up your order, please contact us as soon as possible. All pickup-related requests must be submitted in writing to [email protected].

Orders not collected by the end of the designated pickup window may be considered forfeited, with no refund. Due to the perishable nature of our products and our holiday production schedule, we cannot guarantee storage or pickup on a subsequent day.

Unclaimed orders may be donated or discarded, as appropriate, in accordance with applicable food safety requirements.

If someone other than the customer who placed the order will be picking it up, Nana’s Exquisite Confections must be notified in advance.

All third-party pickup arrangements must be submitted in writing to [email protected].

Please include the customer’s full name, order number, and the full name of the authorized pickup person.

The authorized individual should be prepared to provide the customer’s name and order information at pickup.

Please review your order confirmation carefully to ensure that your selections, quantities, and pickup details are correct.

If you experience an issue with an incorrect, damaged, or defective order, please contact us promptly by email so we can review the concern and determine an appropriate resolution.